What is Your Return Policy?

Opened products cannot be returned due to federal shipping regulations and sanitary concerns. There are no exceptions. There is a 20% restocking fee on all returned items. All sales are final after 30 days of ordering.

Opened products cannot be returned due to federal shipping regulations and sanitary concerns. Please consider donating them to help save another pet. Animal hospitals and rescues are always happy to receive these items as donations.

Unopened packages ordered within 30 days can be returned via UPS only. Please contact us by phone (855-699-4366) or email (info@pawprintoxygen.com) and we will provide you with a return shipping label. 

There is a 20% restocking fee on all returned items, no exceptions.

Any item returned that has been misrepresented as unused will not be issued a refund. 

We cannot refund any costs associated with expedited shipping.