What Are Your Cut-off Times for Shipping?

Orders placed Monday - Friday before 3:30pm EST will be shipped out the same day. This applies to orders with an approved prescription or orders that do not require prescription approval.

For orders that DO NOT contain prescription products

Orders placed Monday - Friday before 3:30PM EST will be shipped out the same day.

Orders placed Monday - Friday after 3:30PM EST will be shipped out the following business day.

Orders placed on Saturday or Sunday will be shipped out the following business day (usually Monday, unless it's a holiday and UPS doesn't ship that day).

For orders that contain prescription products (Pawprint Oxygen Canisters, Oxygen Concentrators)

Please allow 24-48 hours for us to validate your prescription with your veterinarian. Once we receive approval from your veterinarian, your order will be shipped out according to the following schedule:

  • If valid prescription approval is received Monday - Friday before 3:30PM EST, your order will be shipped out the same day.
  • If valid prescription approval is received Monday - Friday after 3:30PM EST, your order will be shipped out the following business day.
  • If valid prescription approval is received on Saturday or Sunday, your order will be shipped out the following business day.
If you need your prescription order expedited, please call (855) 699-4366 to discuss your options.