What is the process for receiving oxygen therapy products?

Once a prescription is submitted via email or fax, we will reach out to you.

For prescriptions submitted within normal business hours (Monday-Friday, 9am-5pm EST), pet owners can expect a call from a Pawprint Oxygen Team Member within 2 hours to complete their order. For prescriptions received outside of normal business hours, pet owners can expect a call the next business day. All orders placed by 4PM EST will ship out the same day.

Orders containing Pawprint Oxygen Canisters must ship via UPS Ground Shipping and may not be expedited.

If your order is urgent or requires special instructions, please call us at 855-699-4366. If your pet is experiencing a medical emergency, contact your nearest animal hospital.