Why Is My Order On Hold?

If your order contains a prescription product, your completed order will be placed 'On Hold' as a member of the Pawprint Oxygen team verifies your prescription.

If you have attached a prescription to your order, or you already have a valid prescription on file, your order will be 'On Hold' momentarily while a member of the Pawprint Oxygen team verifies that your prescription is valid.  Once this is complete, you will be notified via email that your order is processing. 

If you have selected 'I would like Pawprint Oxygen to contact my vet' option at check out, please allow 24-48 hours for a team member to contact your vet and obtain a valid prescription. Your order will remain 'On Hold' during this time. Once a prescription is obtained, you will be notified via email that your order is processing. 

If you have any questions about this process, please give us a call at 855-699-4366.